We’ve offered examples of how Virtual and Augmented Reality (VR/AR) improve customers’ experiences, but they can also improve experiences for your internal customers. Imagine the cost and time savings your business could realize if you discovered ways to facilitate collaboration and improve training for your employees? If you’re not sure how this is possible, read on to learn how some businesses are already reaping the benefits of using Virtual and Augmented Reality to enhance their internal customers’ experiences.
One thing all businesses have in common is their goal of achieving customer satisfaction which is critical to gaining new customers and keeping the ones you have. Customer satisfaction has two primary drivers, 1) product performance, 2) customer experience. While Augmented Reality (AR) is being used to impact the first, this article will provide examples of how it is being used to improve the second driver, customer experience. Think about your customers, how would they describe their experience interacting with your business? Are there pain points they encounter that you hear about frequently? Imagine how your business could grow if you could eliminate some of these pain points. Labs8 is excited about how Augmented Reality technology addresses customer pain points and delivers enhanced customer experiences. We hope these examples of companies using AR to improve their customers’ experiences will inspire you to consider the solutions AR offers your business.
Labs8 is fueled by discovering ways technological innovations can move businesses forward. So it’s no surprise that our team has been in the lab experimenting with Virtual Reality (VR), Mixed Reality (MR) and Augmented Reality (AR). These cool technologies offer businesses opportunities to improve productivity and enhance their customers experiences. We hope this article will stir your imagination to think about the possibilities VR/AR could offer your business. Read More